Branch Information & Technology Associate

We are seeking a friendly, enthusiastic, and dynamic individual with excellent communication and customer service skills to join our Branch Library Services team! In this role, you will be instrumental in assisting adults with accessing library resources and programs while fostering a warm and inclusive environment for all customers. You’ll have the opportunity to make an impact by delivering programs, offering tech support, and ensuring smooth operations in the absence of the manager.

In this role you will:

• Plan and present adult programs at both the Rakow Branch and South Elgin Branch.
• Host and provide program support including communication with presenters.
• Facilitate passive programming activities for various adult audiences.
• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation routines, including library card registration, material handling, and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Step into the role of Person in Charge (PIC) when the manager is away, ensuring smooth day-to-day operations.

Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience working with adults in group settings.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch. 

Why Join Us?

• Work in a forward-thinking library that fosters creativity and innovation.
• Be part of a friendly, motivated, and passionate team dedicated to delivering excellent customer service.
• Enjoy a rewarding role where you’ll interact with the community, make a real difference, and inspire lifelong learning!