Access Services Manager

DePauw University is an Equal Employment Opportunity Employer: Women, members of underrepresented groups, and persons with disabilities are encouraged to apply. Position will remain open until filled.

Manage the library. Process circulation and reserves materials. Train and supervise Access Services staff members. Hire, train, and supervise student assistants. Ensure that all materials are shelved correctly and report any shifting needs to the Outreach and Access Services Librarian. Process reserves as needed.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s) Customer Service

• Customer Service is a crucial part of Access Services. The person in this position must deal tactfully with patrons. This person must also provide exceptional customer service at the Circulation desk. This requires the person to juggle competing demands on his/her attention and time.
• Train, supervise, evaluate, and assist in hiring part-time Access Services Assistants.
• Ensure that the library circulation desk is adequately staffed. Report staffing issues promptly to the Outreach and Access Services Librarian.
• Communicate regularly with the Outreach and Access Services Librarian about issues that arise.

Supervise student employees

• Follow established procedures in training student workers and apply existing employment policies.
• Supervise the daily work of student assistants to ensure smooth functioning of the circulation and reserves units.
• Consult with the Outreach and Access Services Librarian as needed on disciplinary issues and other concerns about student workers.
• Advise and assist the Outreach and Access Services Librarian in developing documentation and policies impacting student workers.

Circulation Desk

• Provide excellent customer service to all patrons of the library by assisting them in a friendly and efficient manner.
• Supervise student desk workers and ensure that they are providing excellent customer service.
• Check out materials to patrons and check-in returned materials.
• Refer reference questions to a librarian and take proactive measures to ensure that patrons are connected with the correct person to answer their question
• Report missing materials and conduct searches as time and staffing allows
• Monitor copiers and printers for jams and add paper as needed.
• Ask for help if the desk becomes busier than you can handle alone.

Reserves

• Process incoming reserves according to pre-established policies in a timely and accurate manner
• Assist faculty and student patrons with reserve questions
• Maintain reserve collection in a neat and orderly fashion
• Apply pre-established copyright policies and communicate copyright issues to the Outreach and Access Services Librarian
• Create persistent URLs for electronic reserves that we already have available
• Scan electronic reserves
• Report software and hardware issues related to reserves to the Outreach and Access Services Librarian
• Remove reserves at the end of each semester according to pre-established policies and procedures.
• Advise and assist the Outreach and Access Services Librarian as needed on reserves projects

Circulation Processing

• Report and search for missing books as needed.
• Check circulation email accounts and respond to patron questions
• Assist in database clean-up projects, such as removing duplicate patrons and checking patron loads.
• Ensure that the catalog status on items is correct and change as needed.
• Troubleshoot notice and fine issues and report them to the Outreach and Access Services Librarian.
• Other projects as assigned.

Stacks

• Ensure correct shelving of materials
• Work with Outreach and Access Services Librarian to plan and implement shifts of the collection as needed

Other Duties

• Assist the Outreach and Access Services Librarian as needed.
• Provide coverage for early morning, evening, and weekend hours as needed to ensure that the Library is adequately staffed.
• Other duties as assigned

POSITION QUALIFICATIONS Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Diversity Oriented - Commitment to valuing a variety of different experiences, encouraging input and collaboration from campus stakeholders, including being mindful of experiences related, but not limited to: age, gender, race, ethnicity, religion, socio-economic status, LGBTQ, and/or job type.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance. SKILLS & ABILITIES Education: Higher School Diploma or GED (General Education Diploma) required; two-years of higher education preferred.

Experience: Previous academic library experience strongly preferred, two years of library work-related experience preferred Communication/Language: Ability to read, listen to and comprehend simple instructions, short correspondence, and memos. Ability to write and communicate simple correspondence. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Computer Skills Electronic communication, data entry, Microsoft Office, and experience working with large databases. NonePhysical Demands Lift/Carry Stand O (Occasionally) Walk O (Occasionally) Sit F (Frequently) Handling / Fingering C (Constantly) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel O (Occasionally) Bend O (Occasionally) 10 lbs or less F (Frequently) 11-20 lbs F (Frequently) 21-50 lbs O (Occasionally) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable)

Push/Pull 12 lbs or less F (Frequently) 13-25 lbs F (Frequently) 26-40 lbs F (Frequently) 41-100 lbs F (Frequently)

N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision (Near, Distance, Peripheral, Depth Perception) WORK ENVIRONMENT Normal library environment

We are proud to recognize the active participation of faculty and staff in adding to the heritage of building and supporting vibrant, intellectual and creative lives for students and for ourselves. Principles of collaboration, respect for each other, diversity, freedom of expression, accountability and service guide the daily decisions and interactions across campus.

DePauw University, in affirmation of its commitment to excellence, endeavors to provide equal opportunity for all individuals in its hiring, promotion, compensation and admission procedures. Institutional decisions regarding hiring, promotion, compensation and admission will be based upon a person's qualifications and/or performance without regard to race, color, creed, religion, national origin, sexual orientation, disability, age, gender, gender identity or gender expression, except where religion, gender, or national origin is a bona fide occupational qualification.

DePauw University's goals and commitments are best served if the institution reflects the diversity of our society; hence, DePauw seeks diversity in all areas and levels of employment and abides by all local, state, and federal regulations concerning equal employment opportunities. The University admits, hires and promotes individuals upon their qualities and merits.

Benefits:

There are many ancillary benefits to being a DePauw employee. Full-time positions are eligible to participate in the University benefits program. Part-time employees are not eligible to participate.

EEO is the law. Click here for more information.

Affirmative Action Policy Statement October 2, 2000

DePauw University, in affirmation of its commitment to excellence, endeavors to provide equal opportunity for all individuals in its hiring, promotion, compensation, and admission procedures. Institutional decisions regarding hiring, promotion, compensation and admission will be based upon a person's qualifications and/or performance without regard to race, color, creed, religion, national origin, sexual orientation, disability, age, gender, gender identity or gender expression, except where religion, gender, or national origin is a bona fide occupational qualification.

DePauw University's goals and commitments are best served if the institution reflects the diversity of our society; hence, DePauw seeks diversity in all areas and levels of employment and abides by all local, state, and federal regulations concerning equal employment opportunities. The University admits, hires and promotes individuals upon their qualities and merits.