Access Services Coordinator

Description

The Access Services Coordinator is responsible for the opening procedures of the library and daily functions of the front circulation desk.  Assists in training and managing the team of student workers.  Processes inter-library loan requests through ILLiad, EZBorrow, and correspondence with students, faculty, staff, and outside organizations and vendors.  Maintains accurate records of circulating materials using Alma and Excel.  Generates statistics through the inter-library loan programs (Illiad and ReShare). The Access Services coordinator also executes intake procedures for and maintains the course reserves collection. 

This position is hybrid eligible following the 90-day new hire period. This is a 40-hour-a-week position with a regular schedule of Monday through Friday, 11-7p. This position is eligible for overtime. 

Essential Responsibilities: 

• Responsible for opening the library in conjunction with the Access Services Manager. 
• Assists Access Services Supervisor with training and management of student workers.
• Assists patrons in person, over the phone, and via email regarding circulation and other library-based inquiries.  
• Communicate with other departments to problem solve and collaborate.  Works with IT department and facilities to maintain library services and building operations.
• Processes inter-library loan requests in ILLiad and ReShare from patrons and other participating institutions.  Records the movement of materials as they are shipped to and from the library using Alma and interlibrary loan software.  Maintains monthly statistics regarding ILL fulfillment using Basecamp.
• Communicates and collaborates with other library personnel in the Jefferson Academic Commons to solve issues and develop projects.  
• Contributes to a safe and welcoming environment for all.
• Maintains course reserves and updates LibGuides and website language for ease of use.  
• Other duties as assigned

APPLICATION PROCEDURES: 

Submit your application to the Jefferson Job board:

https://hr.jefferson.edu/careers/search-jobs.html

Search "Access Services Coordinator" or for job number 9309542

In addition to applying through the Jefferson portal, please email your resume and cover letter to [email protected] to be considered for this position.

Requirements

QUALIFICATIONS: 

• 2+ years of clerical/customer service experience. 
• Experience in a library setting preferred
• Strong customer service skills.
• Ability to use and learn computer software and systems.
• Good organizational and interpersonal skills.

EDUCATION REQUIRED: 

• Bachelor’s degree preferred; High School diploma or GED required. Some course work from ALA-accredited library sciences graduate program; preferred.