Access Services Associate

The Part-time Access Services Associate will contribute to the operation of UML University Library and the Access Services department by participating in: Interlibrary Loan, student assistant supervision, circulation desk functions, customer service, stacks maintenance, and other projects as assigned.

The candidate will perform the following job duties:

• Provide and model customer service at the Library Services Desk. Facilitate the use of library materials by registering and maintaining patron accounts, assisting with Course Reserves, and participating in the training and supervision of student assistants.
• Assist in the processing of Interlibrary Loan requests, retrieve and scan or ship materials as requested through RAPID and ILLiad, and receive and process incoming materials for use. Obtain copyright materials exceeding fair use guidelines using Reprintsdesk software or OCLC’s IFM payment system.
• Promote the University’s commitment to service excellence by: Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed. Communicating with other UML offices such as UCAPS and Campus Security. Ensuring optimal service to all internal and external partners in response to all requests for service and information. Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
• Other duties as assigned by Access Services Coordinator, Access Services Manager/Librarian, or Head of Access and Technical Services.

We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources, and services to a diverse and engaged community.

Minimum Qualifications:

• High School Diploma or GED/equivalent
• Demonstrated experience with computer software such as Microsoft Office Suite and data management systems

Preferred Qualifications:

• Some college-level coursework
• Experience in library environment desirable

This position will be scheduled for up to 18 hours a week, including Mondays 7:30 am - 1:30 pm and Fridays noon - 6 pm. Occasional additional hours, especially during final exams, may also be required. In addition, the following federal holidays may be required: Labor Day, Indigenous People's Day, Veteran's Day, President's Day, Patriot's Day.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume with your application. Names and contact information of three references will be required during the application process. Submission of a cover letter is optional but preferred.

The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.

The University of Massachusetts Lowell is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Please read this "EEO is the Law" poster (pdf), which provides an overview of many relevant equal opportunity laws.