Access Services Assistant

Cornell University Library promotes a culture of broad inquiry and supports the University's mission to discover, preserve, and disseminate knowledge and creative expression. It engages with the ongoing transformations of society to deliver world-class physical and digital content and services critical to research, education, and outreach, now and in the future. The Library acts globally, supporting Cornell's land grant mission in New York State and beyond, and builds partnerships within and outside the university. It invests in its staff, collections, and physical and virtual libraries. And it serves as a neutral and trusted party supporting information access and scholarly communication.

An integral part of the Cornell University Library, the Access Services Department addresses the needs of system-wide access services functions, including circulation, interlibrary services, offsite storage, document delivery, scanning, reserves, stacks management, building coverage, patron billing, and other unit-specific tasks such as equipment loan or patron carrels/studies.

About Mann Library

Albert R. Mann Library is an open, trusted, and welcoming home for research and discovery in the life sciences, agriculture, applied social sciences and human ecology. As a New York State land-grant library, we actively support the needs of all who seek knowledge and foster the open exchange of diverse ideas to improve the lives of people everywhere. Recognizing that the information landscape is ever changing, we preserve knowledge and strive to be innovative in our approach to its dissemination and in service to our patrons, particularly our partners in the College of Agriculture and Life Sciences and the College of Human Ecology.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Under the direction of the Access Services Manager, the Access Services Assistant works regular shifts at the Mann Library Help Desk to assist patrons with checking out/returning library materials, course reserves, interlibrary loan, equipment loans, and poster printing needs.

As the Access Services Assistant, you will:

• Consistently interpret, communicate, and enforce library policies.
• Answer a variety of questions via email, phone, and in-person.
• Functionally supervise student employees while on the desk.
• Support the library's conference/meeting rooms, classrooms, and collaborative areas by providing technical support for computing and AV equipment.
• Provide backup support for Interlibrary Loan and document delivery scanning.
• Assist the Multimedia Support Specialist with maintenance and general support of the library's specialized loanable equipment; including but not limited to laptops, video cameras, digital cameras, audio recorders, digital projectors, and DIY/maker equipment (button-makers, sewing machines, etc.).
• Provide technical assistance to library faculty, staff, and patrons on the use of equipment.
• Help develop and coordinate equipment loan policies and procedures for all Library units as part of the Unified Access Services department.
• Support poster and specialty printing services, including group poster sessions.
• Assist with training students and library staff on the use of large format printers (plotters).
• Assist with routine maintenance and troubleshooting on plotters, and supply ordering as needed.
• Communicate with Cornell IT on support for CU Print services and orders supplies, including paper, toner and maintenance kits on behalf of Mann Library.'
• Sort incoming mail and manage supplies in supply closet.
• Provide back-up for monitoring/approving room reservations in both Cornell University's scheduling system and the Library's space management system.
• You may also be asked to provide backup for opening the library on occasion.

The Access Services Assistant is a full-time position. The weekly schedule for this role is generally Monday through Friday between the hours of 8AM-5PM, with occasional opening and weekend coverage as needed. Your exact schedule will be determined by your supervisor based on CUL needs.

Success Factors

• Curiosity and Initiative: Demonstrates a proactive approach in seeking clarity and understanding of complex, multi-step processes, asking the right questions, and independently acquiring essential knowledge for successful operations at the Help Desk.
• Commitment to Customer Service and Troubleshooting: Engages with patrons confidently and assists with troubleshooting a range of issues, from equipment loan to poster printing, with initiative and accountability for problem resolution and a focus on user satisfaction.
• Collaborative and Reliable Teammate: Works closely with colleagues, providing functional supervision to student employees and ensuring coverage needs, including opening responsibilities, are met. Being ready and eager to step up and offer support as a dependable team member.
• Adaptability and Contribution to Departmental Excellence: Regularly contributes to refining departmental documents and procedures, staying informed about policy updates, and readily takes on new responsibilities, including technical training and equipment maintenance, to enhance service quality.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Associates degree and 1 to 2 years customer service experience or equivalent combination.
• Demonstrated skills and experience working in a fast-paced technologically advanced environment.
• Experience in successfully managing stressful situations when working with the public.
• Demonstrated interest in and ability to learn about and troubleshoot AV equipment.

If you have all those things, great! We have one more thing that we would prefer you to have, but it's ok if you don't.

• Two or more years of library public services experience.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:Public Svcs Asst III

Job Family:Library/Museum

Level:C

Pay Rate Type:Hourly

Pay Range:$22.60 - $24.03

Remote Option Availability:Onsite

Company:Contract College

Contact Name:Carolyn Chow

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-10-28

Cornell University is an equal opportunity, affirmative action educator and employer.