Library Technician

LOCATION: Green Bay, WI at the NWTC Library

STANDARD HOURS: Fall and Spring semesters: Monday-Thursday 11am-7pm and Friday 8am-4pm. Summer semesters: Monday-Thursday 8:30am-4:30pm and Friday 8am-4pm.

PAY RANGE: $22.90 - $24.69 per hour

POSITION SUMMARY

Provide computer, reference, and library support to internal/external patrons online, via phone, and within the library. Provide group and individual technology and information literacy instruction. Work closely with other College teams to maintain the lab hardware/systems and a large circulating collection of laptops and audio-visual equipment. Approve equipment applications, circulate materials/equipment, complete interlibrary loan and computer booking requests, maintain physical collections, send notices to patrons, and market the library through social media.

Essential Functions:

Assist students, staff and community members with just-in-time help on computers, printers, software packages, audio-visual equipment, research questions, and accessing physical/online resources through chat, text, phone, email and in the library.

Contact referred students who need basic computer skills to provide early interventions by appointment at the start of each session. Provide group student technology and library orientation instruction sessions.

Maintain the Library desk to include approving equipment applications, circulating, discharging, and shelving materials/equipment, updating patron information, sending notices, updating fines, and providing other library services.

Create instructional videos, guides, signs, and handouts to assist patrons in use of equipment and applications. Market the library to students, employees, and the community through regular posts to college social media accounts.

Maintain collection of laptops and audio-visual equipment and related documentation. Address hardware and software needs, track reservations and assist Manager on policy issues.

Process interlibrary loans for patrons, keep records of loan transactions, communicate with other libraries and waiting patrons, and answer renewal questions.

Catalog new journal issues and perform bibliographic and item catalog changes. Route materials to employees. Contact publishers for missing issues and perform annual record updates. Process new physical and online library materials/equipment to prepare them for inclusion in library collections.

Assist with testing and documenting new or updated systems and applications. Determine equipment malfunctions and perform minor repairs or arrange repair with other College technicians. Maintain order of physical resources and inventory the library’s material and equipment collections monthly.

Communicate with technology staff and security to provide customer service, halt disruptive behavior, and disable equipment that has not been returned on time.

SKILLS & ABILITIES

Education: Associate's Degree in Microcomputer Application Software, computer technician, Library Science or related degree

Experience: Minimum two years related experience in a microcomputer lab or library environment. Customer service or teaching experience preferred.

*An equivalent combination of education and experience may be considered

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills: Microsoft 365 (intermediate to advanced skills), Integrated Library System (ILS) circulation tasks, Interlibrary loan software, online course systems (Canvas preferred), advanced web searching skills, database researching skills, Chat Reference Software, email programs, PC and MAC/Apple Operating systems.

Other Requirements: Ability to learn software used by various college courses. Knowledge of microcomputer hardware and software (including diagnosing problems and performing minor repair). Call numbers (preferably Library of Congress classification). Ability to teach others how to use library and college technology.

See all details and apply at https://nwtc.wd1.myworkdayjobs.com/en-US/NWTC1/details/Library-Technician_JR100534