User Services Associate

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures. Typical Schedule during Fall and Spring Semesters:  Sunday 1PM-9PM   Monday-Thursday 2PM-11PM.

KEY RESPONSIBILITIES:

• Provides excellent customer service to KSU students, faculty, staff, and the broader community
• Proactively engages and assists library users with discovering and accessing library content and shared resources
• Determines customer need through thoughtful inquiry
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU¿s integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends
• Assists with the development of KSU Library policies and procedures
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
• Participates in a variety of library projects and initiatives, as assigned
• Gathers and analyzes statistics and data on activities and provide reports as needed
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Educational Requirements Bachelor’s degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience Two (2) years of related customer service or office support experience.

Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field

Preferred Experience Previous experience in an academic library, public library, or media center

Proposed Salary The budgeted salary range is $17.40 to $17.89 per hour.  Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities ABILITIES

Able to engage in learning opportunities to gain a broader knowledge of the services of the organization Able to maintain confidentiality Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette