South Branch Patron Assistant (Part-time, 21 hours per week)

Are you looking for an opportunity to serve the public in a diverse community? Would you like to be part of a talented team working together to create an engaging and trusted space that provides valued resources to the community? The Mount Prospect Public Library is seeking a part-time Patron Assistant to help us staff our busy public service desk at our South Branch location. The ideal candidate would be Spanish speaking and have customer service experience. 

In this role, you will staff the public service desk to assist patrons of all ages with a variety of library and information needs. This includes checking materials in/out; recommending and helping patrons find books, movies, and other library materials; assisting patrons with library equipment (computers, printer/copier, scanner/fax); and answering questions to connect patrons with the information and resources they need. This position may also assist with library programs, outreach events, and other projects. 

SCHEDULE: (21 hours per week)

• Tuesday, Wednesday, Friday 2pm to 7:30pm
• Saturday 10:30am to 3pm

BENEFITS: Part of the total compensation package includes paid time off benefits (i.e., vacation and sick leave) and participation in the IMRF pension plan. A dental benefit is also offered.

PURPOSE

Under the direct supervision of the South Branch Assistant Manager, the South Branch Patron Assistant is responsible for providing patron services to children, teens, and adults at the public service desk. Primary duties include providing a range of information services and basic computer/office equipment troubleshooting as well as performing circulation and registration functions. Additional duties include support tasks as assigned such as compiling reader aids, assembling materials displays, maintaining files, and assisting with programs. The position involves extensive contact with the public within the library and the Village of Mount Prospect’s Community Connections Center.

SUMMARY OF DUTIES:

This position comprises of the following essential duties:

1. Public Service (approx. 90%)

Other non-essential job duties may include material handling tasks, serving as an in-charge leader when needed, representing the Library, and special projects.

EDUCATION, TRAINING, AND EXPERIENCE

1. High school diploma (or equivalent education and/or work experience) required.
2. Work experience in a public setting desirable.
3. Spanish proficiency required, fluency highly desirable.
4. College coursework or degree desired. Library experience a plus. 

View the full job posting online at mppl.org.