Senior IT Analyst (Library Services Analyst)

Description

Join the City of Pasadena’s award-winning Department of Information Technology as a Senior IT Analyst (Library Systems Analyst) and be part of a dynamic team that supports cutting-edge library technology to serve both staff and the public. As a key member of the team, you will be responsible for managing, maintaining, and enhancing critical technology systems, including the Integrated Library System (ILS), digital content platforms, and other library technology solutions.

The opportunity includes the following:

• Leading the administration, maintenance, and optimization of the Integrated Library System (ILS) and related platforms.
• Collaborating with library staff and technology vendors to implement system upgrades, troubleshoot issues, and ensure seamless integration of systems.
• Analyzing library system data and generating reports to guide decision-making and improve operational efficiency.
• Supporting digital content and e-resource platforms to enhance public access to library services.

The City offers outstanding benefits, including 9/80 schedules with alternative Friday's off and a Hybrid Work Program. Learn more about working for the Department of Information Technology by visiting https://www.cityofpasadena.net/information-technology/work-for-doit/.

The current vacancy is in the Applications section of the Department of Information Technology (DoIT).

Please note:  This recruitment is open until filled, with a first review of applications scheduled for December 19, 2024. Apply now!

Essential Functions
The major responsibilities of this position are listed below. For more detailed information, please review the job description.  https://www.governmentjobs.com/careers/pasadena/classspecs/1154404?keywords=senior%20it&pagetype=classSpecifications.

• Provide leadership in system administration, configuration, and maintenance of critical library services, including EZproxy, SirsiDynix Symphony, digital content platforms, and discovery tools.
• Collaborate with department managers, librarians, and staff to define and analyze library business and operational challenges, identify process improvement opportunities, and recommend technology solutions.
• Monitor and maintain the Integrated Library System (ILS) and related services, ensuring seamless performance and integration with other library applications and enterprise IT infrastructures.
• Troubleshoot and resolve system issues, working both on-site and remotely, to ensure uninterrupted library operations and user access to resources.
• Analyze library applications and operational workflows to identify system requirements, recommend enhancements, and ensure solutions align with departmental goals and community needs.
• Develop, implement, and maintain library technology applications, including performing system upgrades, testing, and enhancements.
• Maintain accurate technical documentation, user guides, and training materials; ensure staff is trained on system use and troubleshooting procedures.
• Assess community needs, social trends, and user behavior to support the development of library collections and services; generate data-driven reports to inform decision-making and improve resource accessibility.
• Monitor industry trends and best practices related to library technology and information discovery; recommend improvements to tools and workflows to enhance user experience.
• Manage library collections in collaboration with librarians, selecting and maintaining materials that align with community needs and organizational priorities.
• Serve as a primary liaison with library technology vendors to coordinate system support, software enhancements, and integration efforts.
• Provide technical expertise and collaborate with cross-functional teams to support committees, projects, and initiatives aimed at improving library services and technology.

SELECTION PROCESS
The selection process will consist of an evaluation of training and experience and the most highly qualified candidates may be invited to participate in a structured panel interview and department interview.

Candidates selected for this position are subject to a one-year probationary work period.

VACANCY INFORMATION
There is currently one vacancy in the Applications Division of the Department of Information Technology.

The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.  

Requirements

IDEAL CANDIDATE
The Senior IT Analyst will be a technical expert in library technologies, including Integrated Library Systems (ILS), APIs, digital content platforms, and related systems. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and a passion for providing excellent customer service.

This position requires resourcefulness, initiative, and the ability to work collaboratively with diverse teams, including library staff, vendors, and IT colleagues.

Qualification Guidelines

COMPETENCIES
The following list represents the core competencies needed for success in this position.

• Ability To Take Initiative/Responsibility- take initiative and responsibility to dive into new roles, assignments and projects while being self-motivated
• Analytical Skills- able to analyze and define problems, recommend sound technology options and business management processes for business solutions
• Customer Focus- ability to listen to external sources of information, and work across functions, departments, and teams to help offer service excellence to customers
• Innovation – imagining and devising new and better ways of doing things
• Resourcefulness- systematically and comprehensively gathers the information needed to solve problems or work challenges efficiently and effectively
• Using Technology – demonstrates comfort utilizing various technologies, proficient in leveraging them to enhance library services and bridge gaps for diverse communities

EDUCATION, TRAINING AND EXPERIENCE
Graduation from an accredited four-year college or university with a major in management Information systems, computer science, library science, or a closely related field and at least four years of progressively responsible information systems experience involving applications, systems or network development, telecommunications, administration and/or support; or an equivalent combination of training and experience. Experience in a public agency is preferred.

DESIRED EXPERIENCE

• System configuration or customization
• Familiarity with library processes and automation
• MARC bibliographic format
• Web Services and APIs
• Project management
• Strong communication skills

Special Requirements
Due to the nature of your work that you will be called on to perform, a Police Background Investigation may be required and would be completed within the first year of employment including a review of employment history, criminal conviction record, use of intoxicants and/or other controlled substances. In these cases, incumbents may be asked to work at secure locations and access highly confidential materials and information, in addition to working on systems that have city-wide impacts.