Reference Assistant

General Statement

Under the direction of the Reference Department Head, the Reference Assistant actively pursues patron engagement exemplifying excellent customer service for patrons using our reference services. These include reader’s advisory and providing direct assistance to patrons using computers and electronic devices. The Reference Assistant is experienced in presenting the “reference interview” to a diverse patron base. They are aware of the library policies and procedures and are comfortable communicating these to staff and patrons alike. 

Responsibilities

• Provides direct patron assistance with computer and digital resources 

• Processes patron requests for materials including interlibrary loan items 

• Familiar with online databases, informational resources, and reference best practices 

• May assist in weeding or limited maintenance of online services 

• Processes requests for materials using appropriate library applications, including requesting titles not available 

• Assists in inter-department coverage and tasks if needed Other duties as assigned

**Qualifications and Education **

• High school diploma/G.E.D. required; preference given to associates degree or Technician Assistant’s Certificate
• Displays cultural competency when dealing with people from all ages and backgrounds 
• Experience and proficiency with a variety of computer software and applications (Microsoft Suite, SirsiDynix, etc.) 
• Strong and enthusiastic customer service skills 

**Working Conditions **

• Regular evenings and weekends expected
• Ability to move and steer full book carts 
• Access to reliable transportation 
• Standing/sitting for extended periods of time; ability to move safely and easily from sitting to standing 

How to Apply

Submit Resume and Cover Letter through the form on our careers page: https://www.alphapark.org/careers

Application Contact

Amy Harris; Director

[email protected]

Apply To

https://www.alphapark.org/careers