Public Services II Adult Help Desk

Responsible for providing exceptional customer service in a friendly and professional manner and for creating a positive library experience, primarily at the Adult Help and Greeter Help Desks.

Essential Job Duties:

• Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication.
• Provide catalog and database instruction to patrons.
• Maintain awareness of topics of current or popular interest and popular authors to provide excellent readers advisory.
• Comfortably use a variety of electronic devices in order to answer patron queries about library services.
• Assist patrons with the public computers and the Printing Center, including copying, scanning and faxing.
• Represent the Library’s brand by providing a positive image at all times.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Troubleshoot library equipment and communicate outages to appropriate personnel.
• Ability to approach and diffuse difficult patron situations.
• Work productively in a fast-paced team environment.
• Ensure all policies of the Wauconda Area Public Library are followed.
• Ability to work productively with minimal supervision.
• Ability to productively communicate with all levels of library staff and management.
• Ability to organize, prioritize, and manage details.
• Assist with executing adult programs with the Program Team as needed.
• Perform other duties as assigned.

Education and Experience Required:

• High school diploma or GED required. Post-secondary education preferred.
• A minimum of 2 years of library work or related service work.