Passport Services Assistant

you looking for an exciting part-time job in a vibrant community? We are currently looking for a Passport Services Assistant who can read and write in both English and Spanish to work at the Main Library location. This detail-oriented job includes responding to questions about the passport application process, reviewing passport paperwork, taking passport photos, and following library and U.S. Department of State procedures. The ideal candidate has excellent customer service skills and truly enjoys helping others.

**Qualifications: **

• High school diploma or equivalent.
• Effective written and verbal communication skills in English and Spanish. Must be able to successfully complete language skills test at the proficient level.
• Previous experience in a customer service environment.
• Ability to complete annual passport acceptance certification and ongoing training.
• Must be tactful and respect the confidentiality of library customers and staff. 

Additional requirements specified by the U.S. Department of State to perform as a Passport Acceptance Agent:  

• U.S. citizen or a U.S. non-citizen national.
• 18 years of age or older.
• Does not have a record of either: (i) A Federal or State felony conviction; or (ii) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.

How to Apply

Application Instructions → Please review the job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Please fill out the Application and submit it with a cover letter and resume to → [email protected].

Click here for benefit information.

Application Contact

Human Resources

[email protected]

Apply To

The Gail Borden Public Library 270 N. Grove Ave. Elgin, IL 60120

http://www.gailborden.info