Library Services Clerk

At Glen Ellyn Public Library (GEPL), we provide an open, vibrant center that builds community where all people can connect, explore new trends, and find trustworthy, reliable information to feed their curiosity.

We are seeking a dedicated and customer-focused Patron Services Clerk to join our team who will play a vital role in ensuring the smooth operation of our library and providing excellent service to our patrons.

We Are Looking for Candidates with:

• High school diploma or equivalent

• At least one year's experience working with the public 

• Commitment to public service

• Comfortable using the Microsoft 365 applications and the ability to learn the Core Technology Competencies

• Ability to learn the Library’s management system and the arrangements of material in a library

• Ability to bend, carry up to twenty pounds, move loaded wheeled carts weighing up to 300 pounds, and stand for 4-hour shifts

• Excellent interpersonal skills, including written and verbal communication

• Attention to detail, ability to multitask, and can prioritize and organize work The ability to work independently and as a part of a productive team

Primary Duties and Responsibilities:

• Charging /discharging materials 
• Issuing and renewing library cards
• Assisting the public and answering and / or redirecting inquiries in person, over the telephone, and via email or chat
• Receiving and recording fees
• Updating member accounts 
• Retrieving and processing requested materials
• Running reports and verifying the status or collects materials associated with those reports
• Removes items from the reserve shelf that have not been retrieved by the public, and changes the status in the library’s management system
• Processes and prepares holds for members to pickup
• Processes and transits material for holds to other libraries 
• Organizes items and carts for discharge and shelving
• Retrieves and discharges materials from book drops, checks items for damage
• Organizes returned materials for shelving
• Returns borrowed materials to the owning libraries
• Carries out other duties in support of the department and the Library

How to Apply

Application Contact

Julia Binkowski

[email protected]

Apply To

https://glenellynpubliclibrary.bamboohr.com/careers/73