Library Associate

Join the Information Services team at Gail Borden Library as a part-time (24 hours/week) Library Associate. In this role, you will deliver exceptional customer service and develop strong interpersonal skills. You will serve the public by providing information, promoting library materials and services, and assisting customers with technology.

Responsibilities include, but are not limited to:

• Works with a team to provide excellent customer service.

• Responds to customer inquiries for information, books, and other materials.

• Refers questions to a librarian as appropriate.

• Promotes library services.

• Assists customers with technology tasks such as wireless printing and installing apps.

• Answers phone calls.

• Serving as U.S. Passport Acceptance Agent*

*Candidates for this position must meet criteria required by the U.S. Department of State to become a U.S. Passport Acceptance Agent:

1. U.S. citizen or a U.S. non-citizen national;
2. 18 years of age or older;
3. Does not have a record of either: (i) A Federal or State felony conviction; or (ii) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.

Other Qualifications:

• Bachelor’s degree or equivalent combination of education and experience. 

• Knowledge of technology including Microsoft Office, mobile devices, apps, and computers.

• Excellent customer service and interpersonal skills.

• Bilingual Spanish/English fluency a plus.

How to Apply

Please review the full job description. Click here to download the Employment Application and save as a pdf file. Submit a cover letter and resume to: [email protected]. 

Application Contact

Human Resources

[email protected]

Apply To

The Gail Borden Public Library 270 N. Grove Ave. Elgin, IL 60120

http://www.gailborden.info