Library Assistant III (AUS Student Employee Support)

Description

Department:

Location:
Belknap Campus
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R105709
Minimum Requirements:
Associate's degree in liberal arts, business, computer/information science or a related field and two (2) years of related experience or an equivalent combination of education and experience. (Grade 3 Hourly)
Position Description:

The University of Louisville is seeking a Library Assistant III who supports the success of the Ekstrom Library by providing exemplary customer service and overseeing a team of student employees to maintain routine day-to-day operations of the library.

The Library Assistant III will oversee the Access and User Services Department's student employees (approximately 25-45 at any one time) by recruiting, training, supervising, and scheduling students to meet departmental needs. The position oversees departmental student wage budget, be able to understand Federal Work Study requirements, and oversees any disciplinary actions for the department's students. This position may assist in RRS functions.

Essential Duties and Responsibilities

Student Personnel Management (65%)

• Supervises the employee life cycle (ie: recruitment, employment, evaluation, and release) of student employee
• Schedule and ensure adequate coverage during library hours for three separate desks (west desk, east desk, and tech desk).
• Train all student employees in library policies, procedures, and general information.
• Maintain accurate attendance records, provide timecards for students, approve work assignments and schedule change requests

Library Administration (35%)

• Provide prompt, courteous service at the public desks and administer departmental services, including interpretation of library policies and procedures to patrons.
• Develop the department's user service model and lead training for students and all employees in service training.
• Maintain knowledge of all departmental procedures and workflows to better assign and monitor student assistant tasks. Create and maintain student accounts for departmental Teams Shifts.
• Oversees the efficient functioning of all activities in the RRS including picks, stores, loading and audits during evening hours and as backup for the day shift.
• Oversees and performs bin audits, reconcile audits, make needed adjustments to bibliographic records in the WorldShare Management System (WMS) system. Reports any issues involving the RRS to Day Supervisor.

Preferred Qualifications

• 1-2 years of supervisory experience.
• Experience in academic libraries
• Experience in customer service-related environment
• Two years of experience in libraries or with library storage systems.
• Microsoft Office Suite - i.e. Word, Outlook, Excel, PowerPoint, etc.
• Library management system (WMS)
• Effective oral and written communication skills

Competencies

• Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks.
• Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Coaching & Mentoring - Enables co-workers to grow and succeed through feedback, instruction, and encouragement.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.