Library Assistant 2 - Safety

The Library Assistant 2 – Safety works independently to maintain a safe and pleasant environment in the Library for the benefit of all Library patrons and staff, and serves as the primary point person for behavioral disruptions, including emergencies. This person helps to de-escalate situations quickly and minimizes disruptive behavior in accordance with the Library’s policies and procedures. Duties require extensive public interaction. The Library Assistant 2 - Safety provides appropriate follow-up and documentation of Library incidents, and also performs all duties of the Library Assistant 2 – Patron Services. The Library Assistant 2 - Safety reports to the Patron Service Manager.

The Ideal Candidate:

• Has a strong commitment to excellent public service and is friendly, energetic, and adaptable.

• Has excellent organizational, interpersonal, and decision-making skills.

• Has the ability to de-escalate emotionally charged situations.

Required Qualifications:

Minimum requirements include:

• Graduation from high school or equivalent.

• Previous customer service or public service experience.

• One-year continuous, successful work experience.

Preferred Qualifications:

• Previous experience in social work or public safety preferred.
• Experience with mental health first aid and trauma-informed practices preferred.
• Experience with and knowledge of social work and social services available in the Urbana-Champaign area preferred.
• Experience working in or with public libraries preferred.

How to Apply

To be considered for this position, fill out and submit the application for Library Assistant 2 - Safety on the City of Urbana's Employment Opportunities webpage (https://urbanaillinois.us/jobs) by 11:59 pm, Thursday, December 5, 2024.

[email protected]

Apply To

The Urbana Free Library 210 W. Green Street, Urbana, IL 61801 Urbana, IL 61801

https://urbanaillinois.us/jobs