Learning Resource Specialist B - Library Assistant

The Learning Resource Specialist B - Library Assistant provides outstanding customer service to a diverse population of students, faculty, staff and other patrons of the College's library. Performing a variety of clerical tasks to support the library operations, the Resource Specialists primary responsibilities include responding to basic inquiries regarding library processes and procedures, maintaining accurate placement of books and other materials, and maintaining accurate records within the College's integrated library system. The primary work location for this position is the College's Northeast Regional Center. This position may be reassigned to any of the College's regional campuses based on operational needs.

Required Qualification:

• High school graduate, or GED, is required. Any and all degrees must be from a recognized institutional accreditor.
• Minimum of one (1) year experience in a direct-contact customer service environment required.
• Minimum of one (1) year of previous work experience in a library environment required; preferably within higher education.
• Experience with an integrated library system is required.
• Strong attention to detail is required.
• Demonstrated proficiency using MS Word, Excel, and Outlook required.
• Strong customer service skills to understand and address the needs and concerns of customers is required.
• Demonstrated ability to work effectively independently and as a member of a team is required.
• Ability to use judgment to determine when to refer problems to direct supervisor required.
• Ability to stand for prolonged periods of time required.
• Ability to reach to upper level shelves using a stool and bend to lower level shelves when retrieving or re-shelving books required.
• An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff and students required.
• Ability to work extended hours, when needed, is required.

Preferred Qualifications:

• Associate's degree preferred.

Specific Responsibilities:

• Demonstrate excellent customer service in response to inquiries regarding basic circulation policies, such as book holds and borrowing, in a professional manner.
• Maintain accurate placement of books and other library materials.
• Respond to telephone inquiries, gathering necessary information for the appropriate response and redirecting calls, as needed.
• Maintain proficiency in the use of library and college systems including, but not limited to, Alma (the library's Integrated library system), MS Word, Excel, and Outlook.
• Assist students, faculty, and staff in the use of library equipment and related systems in a professional manner.
• Communicate library policies and procedures to students, faculty, and staff, as needed.
• Travel to the College's Main campus and other regional centers to provide assistance, as needed.
• Other duties as assigned.

Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer. The College encourages applications from individuals from traditionally under-represented groups. AA/EOE