IT Systems Administrator II

Description

The NC State University Libraries invites applications and nominations for the position of IT
Systems Administrator II. The Information Technology (IT) department includes 18 staff across
three units: Academic Technology, Enterprise Operations, and Technology Services (TS). The
department is critical to the Libraries’ success in charting a new path for research libraries, with
an emphasis on developing and supporting information and academic technology solutions for
the Libraries. Department staff ensure the sustainable operation of technology-enabled services
and spaces and provide leadership in defining technology requirements for library-wide
initiatives and projects.

Position Responsibilities

The Systems Administrator II is a member of the Libraries IT department, in the TS unit. As the
key departmental resource for Apple, Windows, and Linux systems, they provide technical
consultations on highly complex projects; provide expertise on all computing platform issues;
and train TS colleagues in methods of resolving problems. This position reports to the IT
Services Manager.

They conduct specialized work in developing and supporting the Libraries’ staff and patron
computing environments, including using endpoint management tools to configure devices;
optimizing systems performance; analyzing systems usage and system load issues;
troubleshooting issues as necessary; diagnosing systems problems; and identifying technical
trends in problem identification and resolutions. The position is responsible for forecasting,
planning, communicating, testing, and implementing system upgrades.

This role is key in developing strategic solutions that improve operational performance and
efficiency for computing environments and business technologies across the Libraries. This
includes evaluating the current state of business technology resources; suggesting upgrades
and enhancements to existing technologies; conducting cost/benefit and buy/build analyses;
presenting findings and proposals to stakeholder groups; and ensuring that technology is
appropriately configured, installed, and integrated with legacy solutions. They are responsible
for gathering client needs, proposing innovative solutions, and ensuring that clients are satisfied
with software and hardware products delivered.

The Systems Administrator II will collaboratively develop, establish, and work within Information
Technology Infrastructure Library (ITIL) processes and procedures to deliver exceptional IT
services to the Libraries.

Minimum salary: $95,000 annually. Review of applications is underway; position will remain
open until a suitable candidate is found. Candidates are encouraged to apply as soon as
possible to receive full consideration. The Libraries anticipates virtual first round interviews, with
full interviews happening in person.

For additional information, please review the full vacancy announcement with application
instructions at: https://www.lib.ncsu.edu/jobs/ehratech/it-systems-administrator-ii

NC State University is an equal opportunity and affirmative action employer. All qualified
applicants will receive consideration for employment without regard to age, color, disability,
gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or
status as a protected veteran. Persons with disabilities requiring accommodations in the
application and interview process please call (919) 515-7188.