Head of User Services

Performs professional and supervisory tasks for the Circulation Desk. The work is performed under the general direction of the Administration. General supervision is exercised over all Library Assistants and Part-Time Aides. The Head of User Services is expected to work 37.5 hours per week with occasional Saturdays and evening shifts.  

Supervisory Duties Oversees the operation of the Circulation Desks and the automated library system. Trains all Circulation Assistants and Aides  o Performs performance reviews and provide feedback to staff o Maintains workflow at the Main Desk. Provides direct public service at the Circulation Desk, including policy explanation, complaint resolution, problem solving, patron registration, fine collection and circulation of materials. Participates as a member of the library management team.   Assists in writing circulation policies.   Assists in the hiring process of Library Assistants and Aides. Masters new applications and technology quickly and to apply that knowledge to train other staff in new technology.  Familiar with web design. Collection Duties Keeps abreast of trends and technology in circulation services. Routinely evaluate procedures and recommend improvements and modifications. Advises on the selection of fiction, non-fiction material and DVD collections.   Assists in the merchandising and marketing of physical collections. Oversees staff in their merchandising and marketing duties. Other Duties Helps maintain the schedule for staffing the Circulation Desk and the Children’s Room.  Prepares necessary reports and collect statistics as a guide for future planning. Attends internal library meetings and meetings within GMILCS Consortium. Participate in professional activities. Communicates regularly with counterparts within GMILCS Consortium. Performs related duties and responsibilities as required.  

ALA accredited MLS required. 5 years’ experience in a variety of public services positions in public libraries.   Proven supervisory experience: demonstrates knowledge of supervisory methods including work delegation, scheduling, evaluating performance, mentoring, training and maintaining morale Ability to interpret community interests and needs. Ability to develop systems and methods to get maximum use out of library materials and personnel Ability to meet and deal with people effectively. Ability to foster a friendly and supportive attitude toward patrons and ability to foster cooperation among staff. Holidays and Paid Time Off Health, and Vision Insurance HSA Dental Insurance- Town pays 100% for single coverage Disability Insurance – 70% of base wages for up to 26 weeks Life Insurance – The Town defrays the entire cost equal to base annual earnings New Hampshire Retirement System – Defined benefit pension plan If an employee already has qualifying health insurance, the Town will pay $4,000 annually to waive coverage. Salary commensurate with experience, ranging from high $50’s to low 60's.

Physical Demands The employee is frequently required to stand for a period of time and must occasionally lift and/or move up to 25 pounds.

Apply electronically to:   [email protected] 

Closing date: 03/17/2025