Circulation Services Assistant

For this job, paying $18.00 an hour, the Shorewood-Troy Library seeks a focused, customer-serviced person to be part of our team.  The Circulation Services Assistant role is full-time (40 hours per week) and will require some days, nights and weekends (on a rotating schedule). The job role includes:

• Striving to provide a great customer service experience for our patrons (We want to say 'yes' as much as we can!)
• Serving as a Passport Agent (Training provided on the job by the Library)
• Checking in and out items
• Sorting items accurately onto book carts and locating items on shelves.
• Assisting patrons with book and movie recommendations, answering basic reference questions, and handling computer support questions.
• Ability to be bonded as a Notary (bonding provided by the Library)
• Call-transferring to other Library Departments
• Other Duties as assigned

The Shorewood-Troy Library empowers our staff to resolve circulation department issues within their best judgment and knowledge of policy.

Requirements:

• A Library Technical Assistant's Certificate is preferred, but a high school diploma/GED is required
• Library experience or a strong background in customer service experience
• Strong attention to detail
• Some knowledge of standard library circulation procedures is preferred

Normal office skills, including the ability to work with Microsoft Office products, the Google Office Suite of products, keyboarding skills, and the ability to use email and phone skills, are all expected.  Reliable transportation to work, the ability to push a fully loaded book cart (approximately 75 pounds), the ability to stand for long periods, and the ability to lift 25 pounds are also required.

The salary for the position is $18.00 an hour ($1440 biweekly). Benefits include:

• 160 hours of pad vacation time annually (pro-rated the first year)
• 96 hours of sick time annually; can accumulate up to 320 hours (pro-rated the first year)
• 2 days of personal leave after one year of employment
• Participation in one of the three employer-offered health insurance plans (a low-deductible PPO, a high-deductible PPO, and an HMO). The Library pays 80% of the cost of the health plan (currently the high-deductible PPO); the opportunity to buy family coverage at cost is also available.
• Participation in the Illinois Municipal Retirement Fund.

The Shorewood-Troy Public Library is an equal opportunity employer. This position will report to the Circulation Manager and is non-exempt.

Our Library:

Our Library is a suburban Chicago library, serving a population of 22,000.  We actively aim to increase our circulation of our Library's materials each and every year. Every staff member is a part of that effort, whether that is through signing up somebody new for a Library card, talking about books with a patron, or creating a book display.  Our staff and administration value diversity. Creativity, flexibility, and a sense of humor are valued.  

To apply, send a resume and cover letter to [email protected]. The position is open until filled, but applicants who submit their materials by Friday, November 1st, will receive first priority.

How to Apply

Send resume and cover letter to [email protected]

Application Contact

Jennifer Mills

[email protected]

Apply To

Shorewood-Troy Public Library District 650 DEERWOOD DR SHOREWOOD, IL 60404