Circulation Clerk

JOB SUMMARY: The Circulation Clerk greets and assists Library patrons. Patient, helpful customer service is provided at the Circulation desk and on the phone.  Library materials are charged and discharged in accordance with established Library policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Serve at circulation desk, charge and discharge library materials and issue library cards; collect fees for lost or damaged items.
2. Respond to patrons in person or telephone regarding library information, library materials or services, and refer them to appropriate personnel or sources of information.
3. Interpret and answer questions regarding library circulation policies and procedures.
4. Identify overdue and damaged materials; search shelves for overdue, missing or lost materials.
5. Prepare daily cash reports.
6. Process and receive the interlibrary loan and document delivery requests for library materials, maintain interlibrary loan records and prepare statistics as required.
7. Pull and send Pick List Materials for requested items.
8. Retrieve, separate and check-in materials deposited in the book drops.
9. Attend library conferences and workshops, which relate to duties as authorized or recommended by the Circulation Services Manager.
10. Ensures the security of library items and that equipment is in proper working order for a secure collection.
11. Prepares statistical reports as needed.
12. Perform other duties as requested or assigned.