Circulation Associate

**Primary Responsibilities **

• Responsible for high quality customer service at the public desks

• Work with patrons to resolve problems with patron accounts

• Assist patrons with technology questions and computer access within the library

• Process library card registrations

• Accept payments for fines and fees

• Answer incoming calls and route calls to other departments 

• Retrieve the outdoor book return

• Check in all returned material and process items on hold

• Shelve library material onto carts and throughout the library

• Perform opening and closing procedures for the lobby area of the library 

Qualifications

• High School Diploma or GED equivalent required

• Customer service experience required and library experience preferred

• Knowledgeable of computers and Microsoft Office

• Ability to learn, adapt, and adopt new technology

• Flexible mindset and team player; willingness to adjust duties or schedule if needed

• Patience and good listening skills, paired with ability to focus on accuracy and attention to detail

• Must be able to shelve books and move heavy book carts by bending, stretching, and maneuvering these objects to access shelving

Pay / Hours

• $15.00/hour
• Part-time, 18 hours/week
• Schedule:
  • Week 1: Monday 5pm-9pm, Tuesday 3:30pm-7:30pm, Thursday 3:30pm-7:30pm
  • Week 2: Sunday 12pm-5pm, Monday 5pm-9pm, Tuesday 3:30pm-7:30pm, Thursday 3:30pm-7:30pm, Saturday 9:30am-5pm

Benefits

• Vision Plan
• Employee Assistance Program