Circulation and Reserves Services Supervisor

The Circulation and Reserves Services Supervisor is responsible for providing day-to-day supervision of the circulation/reserves units within the Access Services department. The Supervisor acts as the functional expert in overseeing and managing employees performing complex duties requiring point of contact decision making. The Supervisor is responsible for exercising judgment in interpreting existing guidelines to solve problems and optimize systems to support developing patron needs. The Supervisor is also responsible for developing and implementing policies at a unit level and for advising leadership on recommended guidelines and policies that affect the wider library. The Supervisor is responsible for the unit staff and student supervision, training, development and performance of the unit. Responsible for collaborating, setting goals, ensuring accountability and stewardship of the unit.

The full salary range for the Circulation and Reserves Services Supervisor is $59,000 - $103,400 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements Bachelor's degree in related area and/or equivalent experience/training.Required

Experience Requirements 6 - 10 years of related experience. Required Previous supervisory/managerial experience. Preferred

Minimum Requirements Knowledge enabling the performance of a full range of specialized duties in a functional area or specialized subject matter field; advanced problem solving and decision-making ability. Effective supervisory and organizational leadership skills. Ability to accurately apply a wide variety of policies and procedures. Ability to effectively delegate and hold supervised staff accountable for successful completion of assignments. Ability to display initiative and remain flexible in a fast-paced and changing environment. Ability to establish and maintain professional working relationships. Ability to communicate effectively both verbally and in writing. Ability to proactively manage employee performance, establish goals for supervised staff and work continuously to promote achievement of the established goals. Ability to perform accurate, detailed work.

Preferred Qualifications Thorough knowledge of library data transformation techniques and software tools. Recommends new technology as needed. Familiarity with content management systems and web page development. Knowledge of and ability to effectively use an integrated library system (ILS). Familiarity with streaming technologies.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

General Information

Job Title LIBRARY SUPV 2

Job Code 006287

Grade 20

Department Head Steven Mandeville-Gamble

Supervisor Sahra Klawitter

Positions Directly Supervised 006759LIBRARY AST 46

Generic Scope

Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. Custom Scope

Supervises staff Library Professionals and Library Assistants who are performing complex library duties and responsibilities. Provides direction to subordinates on policies and practices that often do not have clear guidelines. May also supervise students. Responsible for the day-to-day operations of the unit. Work is performed independently within a framework of established guidelines. Exercises initiative, originality, and judgment in applying established library principles and practices to new and unusual problems, OR supervises students and Library Assistants who are performing routine and/or largely operational duties as part of the overall operations of a library AND spends a significant portion of the time personally performing duties indicative of the Library Professional 3 level, where duties and assignments are defined by broad objectives and involve a high degree of difficulty in subject and/or functional specializations. Department Custom Scope

The Circulation and Reserves Services Supervisor is responsible for providing day-to-day supervision of the circulation/reserves units within the Access Services department. The Supervisor acts as the functional expert in overseeing and managing employees performing complex duties requiring point of contact decision making. The Supervisor is responsible for exercising judgment in interpreting existing guidelines to solve problems and optimize systems to support developing patron needs. The Supervisor is also responsible for developing and implementing policies at a unit level and for advising leadership on recommended guidelines and policies that affect the wider library. The Supervisor is responsible for the unit staff and student supervision, training, development and performance of the unit. Responsible for collaborating, setting goals, ensuring accountability and stewardship of the unit.

Key Responsibilities

Oversees staff performing, or personally performs, duties and assignments that involve a high degree of difficulty in subject and/or functional specialization.

• Supervises Library employees that perform complex duties and responsibilities. Oversees the ALMA integrated library management system as the system expert responsible for the fulfillment module and the staff performing work within. As part of this responsibility, the position must research problems, provide suggestions, provide analytics to management, create reports, utilize system conditional statements, manage cross functional integration and oversee billing. Responsible for systems configurations within ALMA, system maintenance, patron letters, billing, paging and what customers see. Supervises employees that work in complex technical systems including analytics, streaming, integration and patron load management.30% As supervisor operates as the functional expert in the specialization, such as circulation and reserves, collection, reference, interlibrary services, cataloging, monographic processing, or serials processing.
• Operates as the functional expert in circulation and reserves. Develops guidelines, policies and best practices within this area of functional expertise. Supervises those involved with circulation and reserves as well as the technically complex audio-visual streaming areas including class integration.15% Manages schedules to ensure adequate coverage for specialization(s).
• Responsible for ensuring adequate coverage of all library open hours in multiple libraries to ensure optimal circulation and reserve coverage. Includes overall responsibility for scheduling of staff and students, training of staff and students and the communication required for maintenance of the integrated library system hours. Responsible for developing schedules, covering schedules, campus communication around faculty reserves, developing policies and other procedures for leadership and training staff and faculty on systems needed to support patron needs.15% Provides administration of the Circulation/Reserves services unit within the Access Services department. Provides vision and administers efficient and effective operations through engagement and strategic planning, team leadership, assessment, continuous improvement and reporting. Is responsible for handling patron issues that are escalated from staff members including difficult issues and complaints. Handles these issues using independence and tact and knows when to escalate issues to other managers. 15% Sets performance expectations, monitors performance, and recommends employee selection, corrective action, and dismissals.
• Provides leadership to staff and fosters a motivating and engaging environment. Establishes goals for supervised staff and works continuously with them to promote achievement of established goals. Effectively delegates, empowers supervised staff to make independent decisions at appropriate operational levels and holds them accountable for successful completion of assignments.5% Recommends changes to unit policies, processes, and procedures.
• Directly makes recommendations and supervises the projects and research to create recommendations, guidelines and other inter-department workflow changes to library senior leadership. Responsible for adapting library-wide procedures, operations and techniques as they relate to ALMA, safety and other related issues. Routinely resolves issues with campus and faculty, ensuring policies and procedures are updated to provide maximum academic content integrated into the learning management systems and to assist with a variety of patron issues and concerns.5% Leads billing team and provides technical guidance on billing policies and workflows. 5% Performs other duties as assigned. 5% Maintains knowledge of current industry trends and performs continuous assessment of innovative methodologies, technologies and approaches. Identifies opportunities for improvement and communicates them to library leadership. 5%

Other Requirements

Items Used Standard Office Equipment

Physical Requirements Bend: Occasionally

Sit: Constantly

Squat: Occasionally

Stand: Occasionally

Crawl: N/A

Walk: Occasionally

Climb: N/A

Mental Requirements Read/Comprehend: Constantly

Write: Constantly

Perform Calculations: Constantly

Communicate Orally: Constantly

Reason & Analyze: Constantly

Environmental Requirements Is exposed to excessive noise: No

Is around moving machinery: No

Is exposed to marked changes in temperature and/or humidity: No

Drives motorized equipment: No

Works in confined quarters: No

Dust: No

Fumes: No

Critical Position Yes

UCR is an affirmative action and equal opportunity employer with a commitment to workforce diversity.