Access Services Evening Associate

Library, Information, and Technology Services (LITS) at Mount Holyoke College seeks a diverse pool of applicants for the full-time position of Access Services Evening Associate. This position is a member of the Discovery & Access team, which works to connect the Mount Holyoke Community to the many information resources available to them virtually and in person.

Working in a collegial and service-oriented environment, and in close collaboration with colleagues in LITS and the Five Colleges Consortium, this person strives to provide outstanding customer service while delivering course reserve services and performing a wide variety of public services tasks. This is a benefits eligible position with a 37.5 hour per week schedule (1:30pm-10PM, Tuesday - Saturday).  

If you: have a passion for customer service; are an enthusiastic and fearless user of technology with the skills and curiosity to learn more; are committed to creating a welcoming, inclusive, accessible, and user-centered environment in which a diverse population of students, faculty, and staff can thrive; are eager to apply your creativity, flexibility, and sense of humor to our exciting and challenging initiatives, then we encourage you to apply.

Mount Holyoke College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and their families. Benefits are an important part of our overall compensation. Please review the information here: Benefits Information. 

Qualifications

Two years of experience working in a customer-service role in a user-focused organization

Enthusiastic customer service orientation with a record of progressively-responsible experience related to duties and responsibilities of the position

Ability both to work as a team member and to work independently in the weekend/evening environment when professional colleagues are not available

Evidence of supervisory potential

Basic knowledge of general office procedures, and accounting principles, with advanced Excel skills

Excellent oral and written communication, organization, and problem-solving skills, as well as the ability to effectively convey technical information to a non-technical audience

Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment

Creativity, with a passion for supporting a collaborative work environment. Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others

Ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information

Full/Part Time

Full Time

Education

NA

Salary$45,084.00  / year

Salary Notes

The minimum starting pay rate for this position is $23.12. The rate of pay is commensurate with experience.

Closing Date

10/25/2024

How to Apply

Find a full description of this position and apply online at: https://mtholyoke.wd5.myworkdayjobs.com/en-US/External/details/Access-Services-Evening-Associate_R-0000001490