Access Services Coordinator - East Falls

In addition to applying through the Jefferson portal, please email your resume and cover letter to [email protected] to be considered for this position.

Job Summary

The Access Services Coordinator is responsible for the opening procedures of the library and daily functions of the front circulation desk. Assists in training and managing the team of student workers. Processes inter-library loan requests through ILLiad, EZBorrow, and correspondence with students, faculty, staff, and outside organizations and vendors. Maintains accurate records of circulating materials using Alma and Excel. Generates statistics through the inter-library loan programs (Illiad and ReShare). The Access Services coordinator also executes intake procedures for and maintains the course reserves collection.

This position is hybrid eligible following the 90-day new hire period. This is a 40-hour-a-week position with a regular schedule of Monday through Friday, 11-7p.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Responsible for opening the library in conjunction with Access Services Manager.
• Assists Access Services Supervisor with training and management of student workers.
• Assists patrons in person, over the phone, and via email regarding circulation and other library-based inquiries.
• Communicate with other departments to problem solve and collaborate. Works with IT department and facilities to maintain library services and building operations.
• Processes inter-library loan requests in ILLiad and ReShare from patrons and other participating institutions. Records the movement of materials as they are shipped to and from the library using Alma and interlibrary loan software. Maintains monthly statistics regarding ILL fulfillment using Basecamp.
• Communicates and collaborates with other library personnel in the Jefferson Academic Commons to solve issues and develop projects.
• Contributes to a safe and welcoming environment for all.
• Maintains course reserves, updates LibGuides, and website language for ease of use.
• Other duties as assigned.

Minimum Education and Experience Requirements:

Education:

• Bachelor’s degree preferred; High School diploma or GED required.

AND

Experience:

• 2+ years of clerical/customer service experience required.
• Experience in a library setting preferred.

Competencies (Knowledge, Skills, and Abilities Required):

• 2+ years of clerical/customer service experience.
• Strong customer service skills.
• Ability to use and learn computer software and systems.
• Good organizational and interpersonal skills.

About Jefferson  

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.